Refund and Returns Policy

Thank you for shopping at Kolfhouse, operating at montivus.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.

2. Conditions for Return

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must be in its original packaging with all original tags, labels, and accessories attached.
  • Proof of purchase (order number or receipt) is required.
  • Items returned that do not meet these conditions may be subject to a restocking fee or returned to the customer at their expense.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Customized or personalized items.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
  3. Package Your Item: Securely pack the item(s) in the original packaging, including all tags, accessories, and the RMA number clearly marked on the package or included inside.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Shipping Your Return

Please send your return to the following address:

Kolfhouse
2510 Eastland Avenue
AURORA, WV, US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provided a return label.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet after the expected processing time, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, Kolfhouse will cover the return shipping costs.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 601-388-3030
  • By mail: Kolfhouse, 2510 Eastland Avenue, AURORA, WV, US

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we are protecting your purchases.

Last updated: June 11, 2024