Shipping Policy

Last Updated: September 18, 2023

Welcome to montivus.top, operated by Kolfhouse. We are committed to delivering your products to you in a timely and efficient manner. Please read our shipping policy carefully to understand how your orders are processed and shipped.

Order Processing

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after your order has been placed. Orders placed after 2 PM EST will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Typically delivers within 5-10 business days after processing.
  • Expedited Shipping: Typically delivers within 2-4 business days after processing.
  • Priority Shipping: Typically delivers within 1-2 business days after processing.

Please note that delivery times are estimates and may vary due to factors outside of Kolfhouse’s control, such as carrier delays, customs procedures, or adverse weather conditions.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost for your order during the checkout process before finalising your purchase.

Free Standard Shipping: We are pleased to offer free standard shipping on all orders over $50 within the continental United States.

International Shipping

Kolfhouse currently ships to the United States (US) and select European Union (EU) countries. Please check if your country is available during the checkout process.

For international orders, please be aware of the following:

  • Customs, Duties, and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the buyer.
  • Delivery Times: International shipping times can vary significantly depending on the destination and customs clearance processes.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

Incorrect Shipping Information

Please ensure that all shipping information is correct before completing your purchase. Kolfhouse is not responsible for packages that are undeliverable due to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.

Lost or Damaged Packages

If your order arrives damaged or if you believe your package is lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:

  • Company Name: Kolfhouse
  • Website: montivus.top
  • Email: [email protected]
  • Phone: 601-388-3030
  • Address: 2510 Eastland Avenue, AURORA, WV, US